1. What is Hamia SMS?

Hamia SMS is a powerful bulk messaging platform that helps businesses, organizations, and individuals send SMS messages quickly and efficiently to large groups of people.

It is designed for marketing, alerts, reminders, notifications and customer communication.

With Hamia SMS, you can:

• Send bulk SMS instantly
• Schedule messages for later
• Manage contact lists easily
• Use SMS templates for faster messaging
• Track message delivery

2. Getting Started

To start using Hamia SMS:

1. Visit the Hamia SMS website
2. Create a free account
3. Log in to your dashboard
4. Add contacts or upload phone numbers
5. Buy SMS credits
6. Start sending messages

Once logged in, your dashboard gives you full access to all features.

3. Hamia SMS Services

📩 Instant SMS

Send messages immediately to selected contacts or groups.

⏰ Scheduled SMS

Plan messages to be sent at a specific date and time.

📂 Bulk Uploads

Upload contacts using Excel or CSV files for mass messaging.

🧾 SMS Templates

Save frequently used messages for quick reuse.

🚫 Duplicate Prevention

Automatically removes duplicate phone numbers to avoid double messaging.

⚠️ Low Credit Alerts

Receive notifications when your SMS balance is running low.

4. How to Buy SMS Credits

To send messages, you need SMS credits.

1. Log in to your dashboard
2. Click on Buy Credits
3. Choose a package (100, 500, 1000 SMS etc.)
4. Select your payment method
5. Complete the payment
6. Credits will be added instantly or after confirmation

5. How to Send SMS

Send a Single or Bulk SMS

1. Go to Send SMS
2. Select Sender ID (Business Name or Number)
3. Enter recipient numbers manually or choose a contact group
4. Type your message
5. Click Send Now

6. How to Schedule SMS

To schedule messages:

1. Go to Schedule SMS
2. Enter recipient numbers or select a group
3. Write your message
4. Choose the date and time
5. Click Schedule

Your SMS will be sent automatically at the selected time.

7. Managing Contacts

You can organize your audience easily:

• Add contacts manually
• Upload CSV or Excel files
• Create contact groups (Customers, Staff, Students, etc.)
• Remove duplicate numbers automatically

8. SMS Templates

Templates help you save time.

How to use Templates:

1. Go to Templates
2. Click Create New Template
3. Write your message
4. Save it
5. Reuse it anytime when sending SMS

9. SMS Delivery Tracking

After sending SMS, you can:

• View delivery status (Delivered, Pending, Failed)
• Track message history
• Monitor SMS credit usage

10. Common Issues & Solutions

❌ SMS not sending

• Check your internet connection
• Ensure you have enough credits
• Verify recipient phone numbers

❌ Low balance warning

Purchase more credits from the Buy Credits page.

❌ Duplicate messages

Ensure duplicate removal is enabled in settings.

❌ Wrong Sender ID

Use approved Sender IDs only.

11. Account & Security

To keep your account safe:

• Use a strong password
• Do not share login details
• Log out after using public devices

12. Frequently Asked Questions

13. Need Help?

If you need assistance:

• Contact support via your dashboard
• Email the support team
• Use live chat if available